Refund and Returns Policy

Returns, Replacements & Cancellations

At Falcon Kitchens, we aim to provide a smooth and transparent shopping experience. Please review the guidelines below to understand how returns, replacements, and cancellations are handled.

Returns & Replacements

  • ⁠All return or replacement requests require management approval.
  • Products must be unused, undamaged, and returned in their original packaging.
  • Requests must be made within 7 days from the date of delivery.
  • A 25% restocking fee will be deducted from the total invoice value for approved returns.

Items Not Eligible for Return

  • ⁠Cleaning chemicals cannot be returned or exchanged due to safety and hygiene standards.

Refund Timeline

  • ⁠Credit / Debit Card Payments:
    Refunds are processed within 7–10 working days after approval. Applicable processing fees will be deducted.
  • Cash on Delivery:
    Refunds will be issued via bank transfer within 7 working days.
  • ⁠Bank Wire Payments:
    Refunds will be completed via bank wire transfer within 7 working days.

International Orders

⁠Return shipping costs are the customer’s responsibility.

  • ⁠Items must be returned in original condition within 7 days of delivery.
  • Customers may use their preferred courier service.
  • A 25% restocking fee applies to approved returns.
  • ⁠Cleaning chemicals remain non-returnable.

Need Assistance?

Our customer care team is here to help:
📧 info@falcon-kitchens.com
sales@falcon-kitchens.com
📞 +971 54 300 7744

Order Cancellations

If you need to cancel your order, please contact us as soon as possible:
📧 info@falcon-kitchens.com
sales@falcon-kitchens.com
📞 +971 54 300 7744