Refund and Returns Policy

At Falcon Kitchens LLC, your satisfaction is our priority. If you are not fully satisfied with your purchase, we gladly accept returns within 3 days of purchase under the following terms:

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1. Return Process

To initiate a return, please contact our customer service team at *[info@falcon-kitchens.com.

Kindly include:

* Your Order Number
* Reason for return

Our team will provide detailed instructions on how to return the item(s) safely.

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2. Return Conditions
To qualify for a return, the following conditions must be strictly met:

1: Items must be returned in their original packaging, including all accessories, manuals, and protective materials.

2: The product must be returned in the exact condition it was delivered — free from physical damage, internal or external alterations, and with all original components intact.

3: If the item is found to be non-functional or not working upon delivery, the customer must inform us immediately upon receipt. In such cases, the customer may choose to either return the item for a full refund or send it for repair, based on the specific product and issue.

4: If the item is returned damaged, incomplete, or non-functional due to customer misuse, mishandling, unauthorized repairs or modifications, Falcon Kitchens LLC reserves the right to decline the return and deny any refund.

3. Refunds

Once we receive and inspect the returned item(s), a refund will be processed to your original payment method.

* Please allow 10–14 business days for the refund to reflect, depending on your bank or payment provider.

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4. Return Shipping

The customer is responsible for return shipping costs. We recommend using a **trackable shipping method to ensure secure delivery back to Falcon Kitchens LLC.

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5. Damaged or Defective Items

If your item arrives damaged or defective, please notify us at *[info@falcon-kitchens.com)* within 3 days of receipt. We will arrange for a **replacement or a full refund, at no additional cost to you.

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Contact Us

For any questions or concerns regarding this Returns Policy, feel free to contact us at:
📧 [info@falcon-kitchens.com]

Our team is always happy to assist you.

Returns or Replacement for Kuwait, Saudi, Oman, Qatar and Bahrain.

Customer will cover shipping cost for product return.
In case the product is in its original packaging and has not been damaged in any shape or form then the customer has a maximum of 3 days to return the product at their own cost via their own shipping company.
25% restocking fee from the total invoice applies for product return.
For Credit or Debit card payments any refund will be within 10 to 14 working days. Please take note processing fee will be deducted from refund.
For Bank Wire, payment amount will be transferred via a bank wire within 10 to 14 working days.
For all return or replacement follow ups please contact info@falcon-kitchens.com